IT Help Desk Administrator (Temporary)

Temp IT Help Desk Administrator

Start Date: November 15, 2017 (open until filled)
Location: Moss Landing Marine Laboratories
8272 Moss Landing Rd. Moss Landing, CA 95039
Salary: $20/hour
Work Schedule: Full Time, M-F 8am-5pm


Moss Landing Marine Labs (MLML), a department within the College of Science at San Jose State University, is seeking a temporary (6-12 months) Help Desk Administrator to join the Information Technology (IT) department.

 
The MLML IT Help Desk Administrator is assigned to the MLML IT Help Desk and provides related services, as well as directly supports the MLML websites. The IT Help Desk Administrator works directly with faculty, staff, students, researchers and guests in resolving computer, hardware, network, and other related issues. Additionally, the IT Help Desk Administrator assigns tickets to Student Assistants working as IT Help Desk technicians and ensures issues are resolved in a timely manner.
 
Duties:
  • Administer the Help Desk and related services
  • Support Windows, Mac OS X, and Linux users
  • Support the MLML websites including WordPress, web-based applications, and legacy websites
  • Maintain and support desktop hardware including printers and other peripherals
  • Install, configure, and troubleshoot standard supported operating systems
  • Install and configure Microsoft Office, Adobe Creative Cloud, JMP, SAS, MatLab, ArcGis, SPSS and other specialized software
  • Ensure the IT Knowledge Base is current and accurate
Knowledge, Skills and Abilities:
  • Working knowledge of Windows, Mac OS X, and Linux Operating Systems
  • Working knowledge of workstation and laptop hardware
  • Working knowledge of Windows command prompt, Mac/Linux/Unix CLI
  • Ability to manage and configure numerous makes and models of printers, projectors, and other peripherals
  • Ability to install and configure standard software and operating systems
  • Ability to lift 50lbs
Qualifications:
  • Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
Preferred Qualifications:
  • Previous experience working at an IT Help desk
  • Experience with technical (IT) troubleshooting
  • Experience with WordPress and other web applications
  • Experience with Windows PowerShell is a plus
  • Experience with Google Apps

How To Apply:
Please submit your resume to:

Kathleen Donahue
Assistant to the Director
Academic Programs & Operations
kdonahue@mlml.calstate.edu

 
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